• Accessibility
  • C
  • C
  • C
  • C

Customer Experience Reviews – A Mystery Shopping Type Experience

We can help you to improve your service and better understand your customers’ and service users’ needs with our Mystery Shopping style service.

Customer Service Reviews are where someone experiences your service with staff thinking they are one of their usual customers.  Mystery shoppers perform specific tasks such as asking questions, registering complaints, purchasing a product or behaving in a certain way, and then provide detailed feedback about their experiences.  

Our focus is to use Customer Experience reviews to ensure your services support all members of the community and ensure staff understand how to support hidden and hard to reach individuals.

The People’s Partnership

  • Client Focused – we will work with you to agree how you want to undertake the reviews
  • Confidential Service – the feedback is for your eyes only and is not published
  • Carried out by volunteers with lived experience
  • Integrated with training and support to help you to make meaningful improvements

By working with volunteers who are Carers, people with disabilities and long-term health conditions as well as individuals from the protected characteristics, the People’s Partnership can assess how your organisation impacts on their lives and feedback.

Connect your business with people who have lived experience and understand how best to support them.

Contact us today

Do you want to know more about us or have a specific enquiry?
Ask us now
Latest news
Oasis: Changes to access times

Oasis: Changes to access times

From Thursday 9th August 2018, the access times for our Oasis service will change to Monday, Wednesday and Friday between 9am and 5pm.

More
Lincolnshire Care Awards 2018

Lincolnshire Care Awards 2018

The Lincolnshire Care Awards 2018 have launched and we’re delighted to be sponsoring the brand new Caring Together Award. 

More
Getting the best from Co-Production

Getting the best from Co-Production

Join our workshop exploring co-production in health and social care

More
Volunteer Assessors needed

Volunteer Assessors needed

Carers Quality Award looking for more Assessors

More
The State of Caring Survey 2018

The State of Caring Survey 2018

Carers UK's State of Caring Survey 2018 is now open.

More
Carers support recognised

Carers support recognised

Caythorpe and Ancaster Surgery receive Carers Quality Award

More
Caskgate Street Surgery receives award

Caskgate Street Surgery receives award

Carers Quality Award presented to Caskgate Street Surgery 

More
Ruskington Surgery

Ruskington Surgery

Ruskington Surgery recognised for support to Carers.

More
People's Partnership - Launch Event

People's Partnership - Launch Event

People's Partnership launches in Lincolnshire

More
Carers Rights Day 2017

Carers Rights Day 2017

Celebrating Carers Rights Day 2017

More