We can help you to improve your service and better understand your customers’ and service users’ needs with our Mystery Shopping style service.
Customer Service Reviews are where someone experiences your service with staff thinking they are one of their usual customers. Mystery shoppers perform specific tasks such as asking questions, registering complaints, purchasing a product or behaving in a certain way, and then provide detailed feedback about their experiences.
Our focus is to use Customer Experience reviews to ensure your services support all members of the community and ensure staff understand how to support hidden and hard to reach individuals.
The People’s Partnership
By working with volunteers who are Carers, people with disabilities and long-term health conditions as well as individuals from the protected characteristics, the People’s Partnership can assess how your organisation impacts on their lives and feedback.
Connect your business with people who have lived experience and understand how best to support them.
On Thursday 25thApril, Carers FIRST and Every-One are putting on an informative breakfast event where you can find out how to become a more carer...More
We are delighted to announce that we are one of the chosen charities who will be working with Positive Networking throughout 2019.More
Season's Greetings from all of us at Every-OneMore
From Thursday 9th August 2018, the access times for our Oasis service will change to Monday, Wednesday and Friday between 9am and 5pm.More
The Lincolnshire Care Awards 2018 have launched and we’re delighted to be sponsoring the brand new Caring Together Award.More
Join our workshop exploring co-production in health and social careMore
Carers Quality Award looking for more AssessorsMore
Carers UK's State of Caring Survey 2018 is now open.More
Caythorpe and Ancaster Surgery receive Carers Quality AwardMore
Carers Quality Award presented to Caskgate Street SurgeryMore