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Customer Experience Reviews – A Mystery Shopping Type Experience

We can help you to improve your service and better understand your customers’ and service users’ needs with our Mystery Shopping style service.

Customer Service Reviews are where someone experiences your service with staff thinking they are one of their usual customers.  Mystery shoppers perform specific tasks such as asking questions, registering complaints, purchasing a product or behaving in a certain way, and then provide detailed feedback about their experiences.  

Our focus is to use Customer Experience reviews to ensure your services support all members of the community and ensure staff understand how to support hidden and hard to reach individuals.

The People’s Partnership

  • Client Focused – we will work with you to agree how you want to undertake the reviews
  • Confidential Service – the feedback is for your eyes only and is not published
  • Carried out by volunteers with lived experience
  • Integrated with training and support to help you to make meaningful improvements

By working with volunteers who are Carers, people with disabilities and long-term health conditions as well as individuals from the protected characteristics, the People’s Partnership can assess how your organisation impacts on their lives and feedback.

Connect your business with people who have lived experience and understand how best to support them.

Contact us today

Do you want to know more about us or have a specific enquiry?
Ask us now
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